Welcome to benchbloom.com. We are committed to providing you with high-quality tables and chairs and a satisfying shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.
I. Return Request Conditions
You can request a return if you meet the following conditions:
You submit your request within 30 days of receiving the goods.
The goods are not severely used or damaged by human error.
The goods are in their original packaging and accessories are intact.
Provide your order number and relevant proof of purchase.
II. Non-Returnable Items
The following items may not be eligible for return or refund:
Assembled furniture that affects resale.
Problems caused by human error or improper use.
Orders exceeding the return request period.
Unauthorized returns.
III. Return Process
Contact Customer Service (support@benchbloom.com) to request a return.
Provide order information and a description of the problem.
After customer service approval, a return address will be provided.
Return the goods as instructed.
Return Address: 2450 Walsh Avenue, Suite 210, Santa Clara, CA 95051
The warehouse will process the refund after confirming receipt.
IV. Refund Policy
Refunds will be processed within 3–5 business days after confirmation of return. Return via original payment method. Actual arrival time may be slightly delayed due to bank or payment platform issues. Original shipping costs (if applicable) may not be refunded.
V. Shipping Costs Statement
Quality issues / Wrong item sent: Benchbloom.com will cover return shipping costs. Personal reasons (dislike/size mismatch): Buyer will cover return shipping costs.